Frequently Asked Questions

Am I required to pay a deposit?
YES - For all our services you’re required to pay a non-refundable booking fee of 30% of your total invoice to secure your date. The remaining balance is due ten business days prior to your event.

Any cancellation fees?
YES -  For all services your 30% deposit is kept when cancelling your booking with us at anytime. However 50% of the total balance is non-refundable if you cancel less than 48 hours prior your event.

Can I make changes to attendee numbers on my tour?
Any changes in attendee numbers for group bookings can be adjusted, however price per head may vary depending on request.
If one of your attendees drops out of the tour, the full amount is still required to be paid, however the guest spot can be replaced by someone else. Tour dates cannot be changed unless discussed otherwise.

Can I add extra stops after agreeing to my quote? 
YES - However additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed.

Are there overtime charges?
YES - Overtime/waiting rates are charged at $41.25 inc GST per 15 mins, $165 inc GST per hour (minibus/bus/coaches).

Can we have music on the bus?
YES - You can connect your music to our sound system, making your own playlist is ideal prior to your event commencing.
Can we leave our belongings/ bags on the bus?
YES - You can leave your belongings on the bus and it will be locked up, however if something goes missing, we are not responsible for any loss or damages. To be safe please keep your belongings on you.
Do we need to pay a bond?
Depending on your booking type you maybe asked to pay a refundable bond. If you're require to pay this bond, you will be charged according to your invoice due date. Your bond will be returned to you within the week after your event takes place, if the vehicle has no damages or deep cleaning requirements.
Do we need to bring umbrellas?
We have you covered, 5 umbrellas are provided per bus for those unexpected rainy days, you’re more than welcome to bring your own also.
Do I need to organise for tolls?
Tolls will be paid unless stated otherwise, these charges are usually included in your quote.
Can we decorate the bus?
YES - Of course! you can decorate the bus as long as all items are removed before you leave your bus event. Any markings/damages left behind on our buses, you will be charged a fee. If you have gone through our events team there is no need to worry, as all the decorating, organising, cleaning down the bus will be provided and ready for your arrival.
Are there bins provided on the bus?
YES - There’s bins provided on each bus and we ask that you please use them to keep the bus nice and clean.
Do I need to clean up anything after my event?
YES - The bus needs to be left in a clean and respectful manner as you found it, not a deep clean.
How in advance should I secure my booking?
We suggest 3-6 months in advance to secure your tour spot as this will help with making sure the wineries have room for your group and we can give you the full experience you’re after. Charter services can be made with far less timing. However it gives us that time to work with you, to make your event that little bit more special.
Can we bring an esky?
NO -  We will provide your group with an esky/ water/ Ice and plastic cups, we have got you sorted.
How much will it cost for my event?
Pricing varies depending on locations, Km’s per trip, number of guest, stops ect, so it’s best to fill in our enquiry form as detailed as you can to receive your accurate quote. Alternatively you can call us to speak with our friendly staff on 0424 082 144 to discuss your options.

Can I request more storage space?
YES - We understand that some clients may need extra space for equipment, luggage, and carry-ons. Let our team know that you need more storage space, and we'll make sure to find a bus or trailer that's perfect for you.
What amenities are available on the bus?
Amenity options include, Television with DVD players, Spacious luggage bays, Overhead storage racks, PA systems, On-board water closet, Reclining seats, Bluetooth music connection and more. Our Team will go over all amenity options with you when making your booking. 
Can we eat and drink on the bus?
YES - However you are responsible for cleaning up after your group, otherwise you will be charged a cleaning fee if any damages occurs to our vehicles. Some bookings will require a Bond charge prior to their event.
Do I need to find bus parking prior to my trip?
NO - Our team will secure parking and staging areas for your bus(es) unless stated otherwise.


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