Frequently Asked Questions
Do we need to know anything about the BYO?
YES - All our buses are BYO licensed. When making your booking you'll receive all detailed information about our BYO regulations. Important: No red wine or glass to be brought on any bus/es while travelling with us. Cans are preferred, bottles of White Wine and Spirits are allowed, plastic cups will be provided for group tours.
Am I required to pay a deposit?
YES - For a Charter Service your required to pay a non-refundable booking fee of 20% of your total quote within 5 business days to secure your date.
For a Tour your required to pay a non-refundable booking fee of 50% within 10 business days. We require this as it’s very important for us to schedule your venue selection as soon as possible and pay for any Tastings/Lunches in advance. The remaining balance is required to be paid 10 business days prior to your booking date for both Charter and a Tour services.
Any cancellation fees?
YES - For a Charter Service your non-refundable booking fee of 20% is kept when cancelling your booking date. 50% of the total amount is non-refundable if you cancel less than 48 hours prior.
For a Tour your 50% non-refundable booking fee is kept when cancelling your booking date at any time. Why? because when cancelling a tour, we have to pay fees to the venues for your group and there's many hours that goes into organising a tour and charter services initially.
Can I make changes to attendee numbers on my tour?
Any changes in attendee numbers for group bookings can be adjusted, however price per head may vary depending on request.
If one of your attendees drops out of the tour, the full amount is still required to be paid, however the guest spot can be replaced by someone else. Tour dates cannot be changed unless discussed otherwise.
Can I add extra stops after agreeing to my quote?
YES - However additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed.
Are there overtime charges?
YES - Overtime/waiting rates are charged at $41.25 inc GST ($165 inc GST per hour) per 15 mins (minibus/bus/coaches).
Can we have music on the bus?
YES - You can connect your music to our sound system, making your own playlist is ideal prior to your event commencing.
Can I charge my phone on the bus?
YES - We do have portable chargers available on board or you can use your own. If any EV Tours & Charter portable chargers are lost/stolen you will be charged a fee to cover the cost.
Can we leave our belongings/ bags on the bus?
YES - You can leave your belongings on the bus and it will be locked up, however if something goes missing, we are not responsible for any loss or damages. To be safe please keep your belongings on you.
Do we need to pay a bond?
Depending on your booking type you maybe asked to pay a bond. If you're require to pay the bond, you will be charged according to your invoice due date. Your bond will be returned to you the day after your booking, if the vehicle has no damages or deep cleaning required ect.
Do we need to bring umbrellas?
We have you covered, 5 umbrellas are provided per bus for those unexpected rainy days, you’re more than welcome to bring your own also.
Do I need to organise for tolls?
Tolls will be paid unless stated otherwise, this payment will come out after the booking date.
Can we decorate the bus?
YES - Of course! you can decorate the bus as long as all items are removed before you leave your bus event. Any markings/damages left behind on our buses, you will be charged a fee. If you have gone through our events team there is no need to worry, as all the decorating, organising, cleaning down the bus will be provided and ready for your arrival.
Are there bins provided on the bus?
YES - There’s bins provided on each bus and we ask that you please use them to keep the bus nice and clean.
Do I need to clean up anything after my event?
YES - The bus needs to be left in a clean and respectful manner as you found it, not a deep clean.
How in advance should I secure my booking?
We suggest 3-6 months in advance to secure your tour spot as this will help with making sure the wineries have room for your group and we can give you the full experience your after. Charter services can be made with far less timing. However it gives us that time to work with you, to make your event that little bit extra!
Can we bring an esky?
NO NEED! - We will provide your group with an esky/ water/ Ice and plastic cups, we have got you sorted.
How much will it cost for my event?
Pricing varies depending on locations, number of guest, stops ect, so it’s best to fill in our enquiry form as detailed as you can to receive your accurate quote. Or you can call us to speak with our friendly staff on 0424 082 144.
Do you charge per Hour?
A short trip will most likely be charged per hour, while a long-distance trip will most likely be charged per day.
Can I request more storage space?
YES - We understand that some clients may need extra space for equipment, luggage, and carry-ons. Let our team know that you need more storage space, and we'll make sure to find a bus or trailer that's perfect for you.
What amenities are available on the bus?
Amenity options include, Television with DVD players, Spacious luggage bays, Overhead storage racks, PA systems, On-board water closet, Reclining seats, Bluetooth music connection and more. Our Team will go over all amenity options with you when making your booking.
Can we eat and drink on the bus?
YES - However you are responsible for cleaning up after your group, otherwise you will be charged a cleaning fee if any damages occurs to our buses.
Do I need to find bus parking prior to my trip?
NO - Our team will secure parking and staging areas for your bus(es) unless stated otherwise.